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FAQ

GENERAL

Why Joy?

Joy is the sensation we believe everyone should pursue. To do anything at its fullest potential, joy is a necessity. To us, when you're immeresed in joy, all those annoying sensations like insecurity and anxiety melt away and allow you to perform at your highest level. We aren't silly enough to say our products are joy in a bottle, but we do believe that our teas can put you in a more balanced and better state to go out in the world and pursue your own joy. Now that was something we could get behind.

That's why we are Joy.

Why is your logo upside down?

  • Next time you take a sip out of an ice-cold bottle of refreshing Joy Tea, look down. Smile.  

What is CBD?

  • Ok, so here's the scoop - CBD, or Cannabidiol, is a non-psychoactive cannabinoid. CBD along with THC are the two most abundant cannabinoids, or active chemical compounds found in the cannabis plant.  

Can CBD get me high?

  • For those who wish it did, we are sorry to say that it does not; it's literally impossible. THC is the cannabinoid that gets you high. The reason it gets you high is because of the way it bonds chemically in your body. Our bodies have something called the endocannabinoid system that rolls out the red carpet for THC and CBD (as well as 111 other cannabinoids). But while THC prompts psychoactive effects, CBD just isn't built that way. It does, however, have a plethora of other amazingly beneficial effects!

Do your products contain THC?

Our products contain zero THC.

How do i know it's legit?

  • Just like with designer goods, there are imitators who will try to sell you an inferior product. But unlike designer goods, consumption of fake CBD can wreak havoc on your health. There have been cases of illness and poisoning from distributors who sell adulterated or chemically synthetic CBD.

    And since we know you'll ask, Joy Tea sources our CBD from the excellent, honorable East Fork Cultivars in Oregon (http://www.eastforkcultivars.com) who grow hemp and CBD-dominant strains under strict organic standards. Out of this world product with an even better group of people. We are very proud and honored to be partnered with them.

Payments

How can i pay?

Currently, we only accept Visa and Mastercard credit cards.

is my credit card information safe?

  • Yes, your credit card information is safe. Joy Tea is certified Level 1 PCI DSS compliant.

what if I have issues with my payment?

  • Hit us up, we are happy to help you process your order! Please reach out to hello@getjoytea.com for support.

Shipping

When will my order ship?

All orders ship within 5 days after placing your order. For expedited shipping, please select faster shipping during checkout.

What if my order does not arrive?

  • Please reach out to hello@getjoytea.com and we will do our best to help you with your order. Please note that we are not responsible for shipping errors due to address entered errors.

Can i change my shipping address?

  • Please reach out to hello@getjoytea.com immediately for any order changes. We will do our best to accommodate your request if the order has not shipped.

Where do you ship to?

All of our apparel is available to ship in all 50 States and around the world. Our CBD products are only available domestically and we are unable to ship CBD products to Alaska, Hawaii, Idaho, Kansas, Nebraska and South Dakota.

Returns & Exchanges

Do you offer returns?

Unfortunately, we do not offer any returns of our product unless the product has been damaged or defective.  

Can i exchange my product?

  • Unfortunately, we do not offer any exchanges right now.

What if my order is damaged when it arrives?

  • Please reach out to us at hello@getjoytea.com and send us a picture of the damaged or defective item. We will replace the product free of charge.

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